Privacy Policy | CityTrades

At CityTrades ("we," "us," or "our"), transparency is as critical to our digital presence as it is to our structural engineering. This policy outlines how we collect, use, and safeguard your data in compliance with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

To execute complex architectural projects, we collect data in three categories:

Identity & Contact Data: Name, email address, phone number, and site/billing addresses provided via our contact forms.
Project Documentation: Blueprints, CAD files, site surveys, and scope-of-work documents that you may upload or transmit to us for estimation purposes.
Digital Usage Data: We utilize tracking technologies (including Google Analytics and pixel tags) to collect data on how you interact with our site, such as IP addresses, browser type, and dwell time. This helps us optimize our digital performance.

2. How We Use Your Information

Your data is strictly utilized to facilitate project execution and business operations:

To provide accurate structural feasibility analysis and millwork estimations.
To initiate the architectural drafting and fabrication process.
To improve website functionality through analytics monitoring.
To comply with local safety and construction regulations.

3. Sharing with Project Partners

CityTrades operates as a lead partner in a wider construction ecosystem. We do not sell your data. However, to fulfill our contractual obligations, we may share specific Project Documentation and Contact Data with:

Verified Subcontractors: Specialized trades (e.g., electricians, finishers) required to complete your specific scope of work.
Structural Partners: Third-party engineers required for permit approval and safety audits.

These third parties are authorized to use your information only as necessary to provide these specific services to us.

4. Data Security

We treat digital blueprints and client details with the same security protocols as our physical job sites. We employ enterprise-grade encryption and access controls to protect your data from unauthorized access, alteration, or disclosure.

5. Your Rights

Under Canadian law, you retain the right to:

Request access to the personal data we hold about you.
Request corrections to any inaccurate data.
Withdraw consent for analytics tracking or marketing communications.

6. Contact

For any privacy-related inquiries or to exercise your rights, please contact our team directly: